Privacy Policy
Introduction
This Privacy Policy explains how Saepio Insurance Brokers Limited ("Saepio", "we", "us" or "our") collects, uses, stores and shares personal data about you, and explains your rights in relation to your personal data.
Saepio Insurance Brokers Limited is the data controller responsible for the personal data described in this Privacy Policy, except where another organisation is the controller for particular processing activities.
This Privacy Policy applies to personal data collected through our website, when you contact us, when you request or purchase our insurance broking services, during the administration of your insurance arrangements, and during other relevant interactions with us.
We may update this Privacy Policy from time to time. The latest version will be published on our website. This Privacy Policy was last updated on: 22/09/2026
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: info@saepio.insure or
Write to: Saepio Insurance Brokers Limited, Stanhope House, Horton Road, Stanwell Moor, Staines-upon-Thames TW19 7NS.
What Data We Gather
Depending on how you interact with us, we may collect the following categories of personal data:
Identity information, such as your name, job title, date of birth where relevant, and other identifying information.
Contact information, such as postal address, email address, telephone number and other contact details.
Business information, such as employer, company details and information about your business or organisation.
Insurance information, including information required to obtain quotations, arrange, administer, renew or amend insurance policies.
Risk and underwriting information that is relevant to arranging or administering insurance.
Claims information, where relevant to an insurance policy or claim.
Financial information, including information needed to administer payments, premiums, refunds or other insurance-related transactions.
Communications information, including correspondence with us and records of telephone calls where calls are monitored or recorded.
Marketing preferences and information about your interests where relevant to our marketing activities.
Technical information, such as IP address, browser/device information, website usage information and information collected through cookies or similar technologies.
Other information that you provide to us or that we lawfully receive in connection with your insurance arrangements or enquiries.
How we collect personal data
We may collect personal data:
Directly from you when you contact us, request a quotation, complete a form, purchase or administer an insurance policy, or otherwise communicate with us;
From insurers, underwriters, MGAs, wholesale brokers, claims handlers and other parties involved in arranging or administering insurance, where applicable;
From service providers and professional advisers acting on our behalf or providing services to us;
From publicly available sources, where appropriate and lawful; and
Automatically when you use our website, including through cookies and similar technologies.
Information you are required to provide
In some circumstances, we need certain personal data because it is required by law or is necessary to enter into or perform a contract. Where this applies, we will tell you which information is required and, where relevant, what may happen if you do not provide it.
Why we use your personal data
We use personal data for the following purposes:
Provide insurance broking services. For example; obtain quotations; arrange, amend and renew policies; administer customer relationships. Lawful basis; contract performance.
Administer accounts and payments. For example; premiums, refunds, financial administration and related records. Lawful basis; contract performance.
Meet legal and regulatory obligations. For example; Regulatory, accounting, fraud-prevention and other legal requirements. Lawful basis; legal obligation.
Fraud and financial-crime prevention. For example; Fraud checks and measures to prevent or detect unlawful activity. Lawful basis; legal obligation and/or legitimate interests.
Security and service improvement. For example; Call monitoring/recording, website security, service quality and business administration. Lawful basis; contract performance, legal obligation and legitimate interests.
Marketing. For example; Information about relevant products or services. Lawful basis; consent and/or legitimate interests for existing clients.
Legitimate interests
Where we rely on legitimate interests, our legitimate interests may include operating and administering our business, providing and improving our services, maintaining the security of our systems, preventing fraud and misuse, managing customer relationships, and communicating with existing customers where permitted by law. Where required, we balance those interests against your rights and freedoms.
How we use personal data
To provide the insurance broking services you request;
To respond to enquiries and provide customer support;
To arrange, administer, amend and renew insurance policies;
To communicate with you about your policies and services;
To maintain records and administer payments and accounts;
To carry out fraud prevention, security and financial-crime checks;
To comply with legal, regulatory and professional obligations;
To monitor or record telephone calls where appropriate for security, training, quality and regulatory purposes;
To improve our products, services, website and customer experience;
To conduct appropriate research and analysis;
To enforce our terms and protect our legal rights; and
To send marketing communications where we have a lawful basis to do so.
Marketing
We may send information about our products and services where permitted by applicable data protection and electronic marketing laws. Depending on the circumstances, we may rely on consent or, where permitted, our legitimate interests and the soft opt-in provisions applicable to existing customers.
Who we share personal data with
Where necessary and lawful, we may share personal data with:
Insurers, underwriters, MGAs, wholesale brokers and other insurance-market participants involved in arranging or administering your insurance;
Claims handlers, loss adjusters and other parties involved in handling claims, where relevant;
Service providers that process information on our behalf, such as IT, hosting, communications, document-management and payment providers;
Professional advisers, including legal, accounting and other advisers;
Banks, payment providers and credit-reference/fraud-prevention agencies where this is necessary and lawful;
Regulators, government bodies, law-enforcement agencies and courts where required or permitted by law;
Our group companies or entities involved in a corporate transaction, where applicable and subject to appropriate confidentiality and data-protection safeguards; and
Other parties where you have asked us to share information or have otherwise provided consent where consent is required.
International transfers
Some of our service providers, insurers or other recipients may process personal data outside the UK. Where personal data is transferred outside the UK, we will do so only where the transfer is permitted by applicable data-protection law and appropriate safeguards are in place, such as an applicable adequacy regulation/decision or appropriate contractual safeguards.
Cookies And How We Use Them
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites.
However, once you choose to furnish the site with personal data, this information may be linked to the data stored in the cookie. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system.
To learn more about your ability to manage cookies, please consult the privacy features in your browser.
How we use cookies
We may use cookies to:
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify the whether you are signed in to our website. A cookie allows us to check whether you are signed into the website.
Test content on our website. For example, 50% of users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our websites uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit.
To learn more about cookies and how they are used, please visit www.allaboutcookies.org.
Direct marketing
We may contact you about products and services where permitted by applicable data-protection and electronic-marketing laws. Where consent is required, we will obtain it before sending the relevant marketing communications. Where we rely on another lawful basis for marketing, we will comply with all applicable requirements and provide an appropriate opportunity to opt out.
You can change your marketing preferences or opt out by contacting info@saepio.insure or writing to the address in the Contact Us section below. You can also use any unsubscribe mechanism provided in a marketing communication.
How long we keep personal data
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting, reporting and dispute-resolution requirements.
We hold policy records for at least seven years after your policy ends.
Claims information may be kept longer depending on the specific circumstances.
If you enquire with us or request a quote but don't take out a policy, we keep your details for up to two years to help with future requests.
Your data protection rights
Subject to applicable legal conditions and exemptions, you may have the following rights:
The right to request access to the personal data we hold about you;
The right to request correction of inaccurate or incomplete personal data;
The right to request erasure of your personal data in certain circumstances;
The right to request restriction of processing in certain circumstances;
The right to object to processing in certain circumstances, including processing based on legitimate interests and direct marketing;
The right to data portability in certain circumstances; and
Where processing is based on consent, the right to withdraw that consent at any time.
The availability of these rights depends on the legal basis and circumstances of the processing. For example, the right to erasure is not absolute where we are required to retain information by law.
To exercise your rights, contact info@saepio.insure or write to Saepio Insurance Brokers Limited, Stanhope House, Horton Road, Stanwell Moor, Staines-upon-Thames TW19 7NS.
Automated decision-making and profiling
We do not make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on you.
Insurers or other third parties involved in providing insurance services may use their own automated systems, in which case they will be responsible for explaining their own processing where applicable.
Security
We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Measures include access controls, encryption, backups, network and computer security, password protection, staff training and other appropriate safeguards.
Complaints
If you have concerns about how we use your personal data, please contact us first using the details in this Privacy Policy so that we can try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Information about making a complaint is available on the ICO's website (https://ico.org.uk/).
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or security of websites operated by third parties. You should read the privacy and cookie information provided by any third-party website before submitting personal data to it.